Privacy Policy | You Moving

You Moving Ltd. Privacy Policy

1.   Introduction
2.   Information We Collect About You
3.   Telephone Calls & Third Parties
4.   How We Use Your Information
5.   Data Retention
6.   Sharing Your Information
7.   Data Security
8.   Marketing
9.   Your Rights
10.   Cookies & Tracking
11.   How to Complain

The You Moving Network:

operates as a premier Internet network
provides nation-wide coverage with regional removals hubs
provides free , no obligation quotations from 16-professional and trusted moving BAR registered and strictly regulated UK removals companies
provides trusted alternative services to unregulated movers for all household movers in the UK and beyond.

1. Introduction

You Moving Ltd is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. By visiting https://www.youmoving.co.uk, you are accepting and consenting to the practices described in this policy. For the purpose of data protection legislation (including the Data Protection Act 2018 and UK GDPR), the data controller is: You Moving Ltd, Chiltern House, 45 Station Rd, Henley-on-Thames, RG9 1AT.

2. What information do we collect about you?

2.1 Website Usage:

We automatically track certain information via your browser (e.g., your referring URL, browser type, and search terms). This is used for internal monitoring in an anonymised format.

2.2 When you become a client by any other method

We collect information you provide when completing our "Get a Quote," "info," or "contact us" forms. This includes your name, email address, phone number, and details relevant to your move.

3. Telephone Calls & Third Parties

You Moving Ltd will not contact you directly for marketing. However, by submitting a "Get a Quote" form, you agree that our partner BAR-regulated removals companies may contact you to provide the requested no-obligation quotation. Your data is disclosed to these partners strictly to facilitate your removal enquiry.

4. How do we use your information?

We use your information to:

Pass your move details to our Select Panel of UK Removers.
Ensure you receive quotations from BAR-registered and regulated experts.
Facilitate a nationwide service via 16 local depots serving the UK.

5. Data Retention

We retain your records only for as long as necessary to provide our services or to meet legal obligations, and up to seven years for Accounting p Once no longer required, your data is securely deleted. Marketing data is kept only until you notify us that you wish to opt out.

6. How might we share your information?

Law Enforcement: If required for crime prevention or legal proceedings.
Service Providers: IT providers, auditors, and professional advisors (lawyers/accountants) who act on our instructions and maintain strict confidentiality.
International Transfers: If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place to maintain its protection.

7. Data Security

We employ robust technical and organisational measures to ensure your personal data is protected against unauthorised access, loss, or misuse.

8. Marketing

We do not perform direct marketing. Our website acts as a bridge between prospective movers and our specialist panel of partner companies. We do not maintain direct ongoing contact with you for marketing purposes.

9. What are your rights?

You have the right to access, correct, or request the deletion of your data. The information we collect is strictly limited to what you provide on the Quotation Form for the specific purpose of obtaining removal quotes.

10. Cookies & Tracking

Session Cookies: Temporary files erased when you close your browser.
Persistent Cookies: Stored on your device to remember preferences.
Google Analytics: We use this to monitor site performance. Data is anonymised. You can opt out at: tools.google.com/dlpage/gaoptout.
Management: You can manage or delete cookies via your browser settings or by visiting www.aboutcookies.org.

11. How can you complain about the use of your data?

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact our Data Protection Officer directly:

Email: info@youmoving.co.uk
Postal Address: You Moving Ltd, Chiltern House, 45 Station Rd, Henley-on-Thames, RG9 1AT

We will investigate the matter and respond to your concerns promptly. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).